Prohibited Items

To keep riders, customers and merchants safe, KeriGo will not knowingly accept delivery requests involving the items below. This page expands on section 13 of our Delivery Policy.

Illegal items

Goods whose possession, purchase, sale or transport is prohibited by Philippine law, for example:

• Illegal drugs and drug paraphernalia
• Firearms, ammunition, gun parts and replicas that can be mistaken for real weapons
• Counterfeit goods, pirated items and fake documents or IDs
• Wildlife, animal parts or plants that are protected or illegal to trade

Dangerous materials

Explosive, hazardous, toxic, highly flammable or similarly dangerous materials that are unsafe for ordinary delivery, for example:

• Fireworks, firecrackers and other explosives
• LPG tanks, gasoline, kerosene and other fuels
• Corrosive, poisonous or toxic chemicals
• Compressed gas, aerosols in bulk and leaking batteries

Fraud and stolen property

• Stolen goods
• Parcels for fraudulent transactions or scams
• Any request meant to help an unlawful activity

Regulated items

Items that need a license, permit, prescription, documentation, age check or special handling are only accepted when those requirements are met, for example:

• Prescription medicines without a valid prescription
• Alcohol and tobacco for buyers below the legal age
• Items that require permits to transport

Items we may decline

We may also decline an item if its packaging, size, weight, condition or nature makes ordinary motorcycle delivery unsafe or impractical, such as items too large or heavy to carry safely, leaking or poorly packed parcels, or anything that could harm the rider or other items.

If you're not sure

This list isn't complete. Ask us before booking if you're unsure about an item. KeriGo may ask for more information, inspect the packaging, or decline a delivery when legality or safety is reasonably in question.